Unfortunately, we are not able to cancel an order once it has been placed.

Please be careful when entering your shipping address, MINIBALLERINI will not be responsible for orders sent to the incorrect delivery address provided by the customer.

Sending order confirmations can sometimes take up to 24 hours due to high demand. If you have not received your order confirmation email after 24 hours, please contact us here.

To check the status of your order, please refer to the MINIBALLERINI tracking page.

Once your order has been fulfilled, you will receive an email with your tracking information. You can track the progress of your order directly on your MINIBALLERINI tracking page.

If your package stops moving at any point, do not fret! It is still on its way to you and is likely just clearing customs. Occasionally, there may be delays due to customs or weather events. If this happens, your tracking page will be updated with the latest shipping status.

At MINIBALLERINI, all sales are final, and we are unable to offer refunds, returns, or exchanges. If a product arrives damaged, please contact customer service within 48 hours of receipt. Be sure to include photos of the damage and a screenshot of your order confirmation email. For more details on our policy, please visit our Return Policy page.

Unfortunately, we are unable to process exchanges at this time.

Refused delivery will incur a $11 processing fee and outbound shipping will not be refunded. Please allow up to 14 business days for your refund to appear once we process the return. For more details, please visit our Refund Policy page.

Please contact us immediately, within 48 hours of receiving your order with your order number, via our Contact Us page. Please note you may need to provide multiple photos of the damaged products.

We accept online payments via Visa, Mastercard, American Express, and Apple Pay.

No, you do not have to set up an account to place an order.

MINIBALLERINI products are available at www.miniballerini.com.

Restock dates vary depending on product availability. Please subscribe for our emails to find out when your favorite products will be back in stock!

We offer free shipping on all orders within the United States with shipping times between 7 to 14 business days.

Orders are processed within 1-3 business days.

Note: During sales or new launches, processing may take slightly longer.

Currently, we do not offer international shipping. Our services are limited to addresses within the United States.